Our guiding principles are transparency, accountability and the pursuit of perfect quality. At Scriptor, we began to document our internal workflows back in 1996. The documentation has expanded beyond its initial focus on our core functions to become a comprehensive quality manual.

Our quality manual describes all the requirements and workflows of the authoring and translation processes, as well as all internal core processes in some 80 SOPs (Standard Operating Procedures).

With the help of our specific acceptance/release workflows, our secure project archival processes, and our documented quality control measures, we are able to respond positively and precisely to all of our customer’s needs. It is the quality manual which enables our precision and reliability.

The SOPs support our employee training program and facilitate the process of transferring tasks internally to other Scriptor employees.

The continuous improvement process is used to formulate our achieved goals. Rather than simply a bothersome chore, this quality manual is a continual internal process of improvement.

We welcome involvement and feedback from our customers in support of this work process. Our policy of informing customers openly is based on our belief that transparency leads to trust. And it is this trust that forms the ideal foundation for customer cooperation.